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The worst situation that a partner can face is down time. The RFT team understands this potential pitfall, and we are committed to stopping it from happening. However, sometimes this situation can occur, and if it does, RFT is available to support our partners. RFT is committed to lending a helping hand in any way possible long after the sale is over. Our partners can choose from the following Partner Support Options:
1. Technical Documentation provided to our partners:
- Parts Identification
- Electrical and Pneumatic Schematics
- Equipment Specifications
- Operating Procedures
- Maintenance Procedures
- Recommended Spare Parts List
- Component Manufacturer's part Numbers and Manuals
- Process Data
- Phone Support provided at partner's request
- Connection to error report logs (if available)
- Real Time monitoring of machine program
- Trouble shooting of PLC program
- Download of program updates from remote locations